We’ve started using WhatsApp within our business due to the growing need for home-working. We decided to use WhatsApp to better stay in touch because, well, it’s the world’s leading messaging service and quite frankly, all of our team members already know how to use it.
Now we’re all using the service, we can communicate quickly in our company’s Group Chat, or with each other individually. It’s been really popular so far and seems to be preferred over email for those ‘quick queries and updates’.
If your company relies on BYOD (bring your own device) then getting set up is fairly instant – provided your team already use the app on their personal devices. A group Administrator will need to add all of your team’s telephone numbers to their contact list and then create a new Group Chat under the company name. Once done, the admin can invite or add team members to the chat and that’s it, company group chat may commence! It makes sense to use your company logo for the group icon, to help differ it from your other chats – otherwise it could be easy to drop an inappropriate message into the chat by accident!
If your company has provided you with a company phone, then it makes sense to explore WhatsApp for Business, by way of separating your work chats from your personal. The chances are, you will have customer contacts as well as team contacts on your business phone, so you may use the tool to message customers, suppliers and other work-related contacts once set-up.
Our friends over at IndiaToday.in have noted the steps to getting started with WhatsApp for business, as well as noting some important pointers too:
The WhatsApp Business app is a free-to-download app for small businesses. But before you download the app, you need to be aware of the following:
– If you have an old or existing WhatsApp Messenger account, you can easily migrate your account, including chat history and media, to a new WhatsApp Business account.
– If you decide to stop using the WhatsApp Business app then remember your chat history can’t be moved back to WhatsApp Messenger.
– You can use both the WhatsApp Business app and WhatsApp Messenger simultaneously as long as the accounts are linked to different phone numbers. It’s not possible to have one phone number linked to both apps at the same time.
Here is a step by step guide which you can follow to download the WhatsApp Business app on your android.
How to download the WhatsApp Business app on android
Step 1: You first need to download the WhatsApp Business app from the Google Play Store.
Step 2: Next you need to verify your business phone number.
Step 3: On the next stage if you wish, you can restore your account from a backup.
Step 4: Now you need to set your business name.
Step 5: After entering a business name you need to build your profile.
– To build a profile you need to open WhatsApp
– From the home page, you need to tap More options
– After that, Settings
– At last, you need to set your Business name.
Given the common-place usage and cost-effectiveness of WhatsApp (both personal and business) this tool should work really well when communicating with your team, particularly when you have members working from home.
You can even use WhatsApp on your desktop by simply going to this page here and following the on-screen instructions. The desktop/browser view is extremely useful and convenient for messaging when using other PC applications.